How do reservations work on redbox




















My complaint is of a slightly different nature regarding refunds. I rent multiple movies a month from Redbox…many are online before hand.

My biggest complaint is not with the general non-refund policy, its renting it, getting out of the house, driving to the kiosk…only to find the machine down. Ok, so you are saying, how does RB know if their machine is down…well, last Tuesday, I rented a movie and went to pick it up and a tech was there at 10pm, door open, working on the machine.

Said the machine wouldnt reboot and the pick up arm was unresponsive. She couldnt manually reset the machine…so she called tech support. The guy on the other end logged into the machine remotely and was reprogramming it…AND THEN, on the front screen, brings up am internal camera to see the inner workings of the machine.

SO…if they can visually see inside the machine, if they can remote into the machines to fix them…I KNOW they have to have the ability to know when a machine goes down…or something as simple as if a machine isnt activated within an hour or two, know that something is wrong and have it trip on an alert list for someone to verify its online. If it goes down, then they need to update their website real time that the location is unavailable.

I love RB…but the unreliability of their machines is unprecedented…so if they are telling us they dont know when their equipment is offline and just let us freely rent online only to find out its offline…then yes, maybe some of their OTHER refund policies should be edited to be a bit more customer friendly. Dont get me wrong…anytime this has happened to me, I have called…spent 10 min on hold waiting for a CSR and they have refunded my money or provided me usage codes…but realistically, how many people are REALLY going to call in and waste 10 min or more for a buck.

They are banking on the fact that a majority of people arent going to waste their time and will just go to another location and rent another movie. Too bad. Come on folks we are talking about ONE dollar. Gee most of you probably blow more then that on a cup of starbucks your lazy bunns can make at home for pennies.

Heck fire I probably have that much in loose change in my cup holder in my truck!!! The nerve of some folks, these RB folks bend over backwards to make customers happy with there code giveaways and your griping!! Get a LIFE!!! Seems like this might be a cost effective way for Blockbuster to combat Redbox.

Simply write a program that automatically reserves all the movies in all the Redboxes in a given market, repeatedly, effectively locking up all the service. It would cost them a dollar a day, times however many movies are in each kiosk times however many kiosks are in the market area… They could even have their local employees go get the movies, and rent them out through their retail stores, supplementing their on-hand supply, and depleting the kiosks at the same time.

It would be a initial expenditure, but could kill RB pretty quickly.. RB would be getting paid, but customer dissatisfaction would shoot through the roof, so as soon as Blockbuster stopped doing this, RB sales would be gone.

Credit card needed to reserve movies. Not a prudent use of cash for them. Remember Me. All Rights Reserved. Inside Redbox is an independent website and is not affiliated with Redbox or Coinstar. Home Redbox Codes Membership. It uses a robotic disc array system containing a stacked carousel of DVDs and web-linked electronic communications. Kiosks can be located indoors or out and can hold more than DVDs with 70— titles, updated weekly.

You can return your Redbox movie or video game rental to any Redbox in the country. Just make sure you return it before pm or you will get charged for another day. Point the arrow on the case towards the slot on the right side of the machine.

Once it hits 9pm, you willbe charged the daily fee for this next day…. Yassine Arbestrain Pundit. Can you buy movies from Redbox? Unlike renting movies , you cannot check for or reserve DVDs for purchase on the Redbox website, though the kioskpayment options are the same for purchasing movies as forrenting movies.

Charito Even Pundit. How many times does Redbox charge? If you hold onto your disc for the maximum rentalperiod almost everywhere, it's 17 days for movies and 23 days forgames , you 'll be charged the maximum charge and the disc is yours to keep.

Eldora Bierstedt Pundit. Can you pay for Redbox online? Redbox , the kiosk DVD rental service, not onlylets you rent physical DVDs that you pick up and dropoff at a kiosk, but it also has a collection of online movies and TV shows that you can stream right at homewithout needing a DVD.

You pay only for what you select to stream. Gaiska Cargaleiro Pundit. Does Redbox take cash? Lynelle Groo Teacher. Returning Your Rental. Abdennaceur Stefes Supporter. How do Redbox gift cards work? Redbox just made things a little easier for youwith its new gift cards.

Maia Lenk Supporter. Is Incredible 2 in Redbox?



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