Due to the high volume of inquires, the company is now urging users to take all precautions to protect their accounts moving forward. Previously, Sony released a video tutorial demonstrating how to set up 2-step verification to avoid instances of hacking or to have better security on their PSN accounts. The video breaks down how to set up this precautionary measure step-by-step.
You can watch it below. In fact, this may mean that more than just your PSN account is compromised. Make sure you check your email, including the Trash, for any suspicious activity—logins, transactions, or messages. If the intent of the hackers is to steal your PSN account, one of the first things they will do is change your passwords.
To recover your account password, go to the Playstation Website or App. Then click Trouble Signing In? Under "I forgot my password", click Reset your password. A verification puzzle will then appear to make sure that you are a real person. Once completed, PSN will send a link to your email. Click the Change Password button and proceed to verify your identity. Then type in your new password. Make sure to choose a stronger password as your next one.
To confirm your password change, check your email address for a message. Should you be lucky enough to still have access to your PSN account after a hack, you still have to change your password. Then log into your PSN account.
Under Password, select Edit and type in your new password preferences. PSN, like most other online services, offers 2-factor authentication.
It offers a simple but substantial layer of protection for your online data. So, the question is: can the PS4 be hacked?
In short, no — at least not by your average consumer and not even by someone more advanced in the field of computer science. Even though a PlayStation 4 is not a computer it can get a virus from various things including downloading or streaming games from an infected server or simply opening an infected message that says it is from PlayStation. Cody Kretsinger, a hacker affiliated with LulzSec, has been sentenced to a yearlong prison term for his involvement in the hacks waged against Sony in Upon his release, a US District Judge in Los Angeles has also ordered Kretsinger to home detention and 1, hours of community service.
If someone already changed your sign-in information and you are locked out, contacting Sony is still the best option. There are slightly different rules if you do not have a PlayStation account but receive notifications that your info might be on the network. If you notice a payment to PlayStation on your bank statement without an account, it may meant that someone has used your payment details to make a purchase on the PlayStation Store.
In this case, you need to contact your card provider to sort the issue out. If you receive an email regarding a PlayStation account you don't have, this means that someone has tried to use your email address to create an account.
Change your email password and contact Sony immediately if this happens.
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