Import dependencies Create a file named RecordCallController. Nccos ; using Vonage. Endpoints ; using Vonage. EventWebhooks ; using Newtonsoft. Json ; using System. IO ; using System. Text ; using Vonage. Utility ; View full source.
Then write a name for the rule, percentage of calls that you want to record, and call direction. Click Next button to confirm it. When prompted, set the parties and length, and click the Next button to move on. Select a disclaimer option and press Next. Finally, set up the schedule and click Finish. Now, check your Vonage call recording rule and hit Finish again. Then Vonage will save all phone calls that meet your rule. Head to the Recordings tab and hover over the recording you want to listen to.
Now you can listen to the Vonage call recording or delete it. To save it to your computer, click the Down Arrow icon. The Right Arrow will send the recording via email. Open Vonage app if you have installed it on your computer, and log in your account. Click Call Recordings and you will get all call audios. Similar to the website, you can listen to and manage the Vonage call recordings. Part 2: The Easiest Way to Record Vonage Call As mentioned previously, you must have an admin or super user account, if you want to record Vonage calls.
Save phone calls in high quality audio files. Offer plentiful custom options for advanced users. Hover over the rule you want to manage and select an option: Delete Deletes the rule. Copy Create a copy of the rule and select a new name and owner. Change Status Click to set a rule as Active or Suspended. If the rule is expired, it is not affected by this option. Edit Modify an existing rule. To search for recordings older than 30 days, use the following steps: Sign in to the Admin Portal.
Click the Magnifying Glass icon and then complete fields. In Admin Portal Company Call Recording does not record unanswered calls, disconnected tones, or disconnected messages. Click Recordings at top , then hover over the recording for options: Play Click the Play button to listen to the recording.
NOTE: Recordings are split into two channels and require a stereo headset and playback device. If only one-sided audio is heard when reviewing your calls, verify the listening device is capable of playing stereo recordings. If you continue to experience issues Contact Us. Delete Click the Trash icon to delete the recording. To delete multiple recordings: Click Bulk Edit. Mark the box next to each recording you want to delete. Click the Trash icon at bottom. NOTE : When recordings are deleted they are placed in the Recycle Bin for 7 days and can be recovered during this time.
After 7 days recordings are permanently deleted and cannot be recovered. Removing Company Call Recording or canceling your account permanently deletes all recordings. Download Click the Down Arrow icon. If you want to download more than one recording: Download Multiple Click the Bulk Edit button, then mark the box next to each recording, and then click the Down Arrow icon.
Download All Click the Download All button. NOTE : Set your web browser to allow pop-ups from app. Share Click the Right arrow to share a recording via email. View View details of the recorded call.
Sign in to the Desktop App. Click Call Recordings then hover over the recording you want to manage for options: Play Click the recording and then click the Play button to listen to it. Call recording restrictions may be subject to local regulations.
If in doubt, notify callers that you intend to record the conversation and obtain their express permission to do so. Configure rules for inbound call recording within your individual interaction plans—for example, you might configure one interaction plan to record all calls, another to record a percentage of calls, another to record calls from specific callers, and another to record calls based on specific options on a menu.
For information on configuring call recording, see Call Recording applet. Outbound call recordings are controlled by an account-wide setting, meaning that all outbound calls by all agents are treated the same; outbound calls are either recorded or not. Contact your account manager to enable or disable outbound call recordings. During a call that is being recorded, the agent can transfer the call to an external third-party.
When the agent hangs up, leaving the original customer and third-party to continue the call, the call recording continues. Contact your account manager to configure call recordings to stop when an agent transfers the call to a third-party. If call recording control is enabled for your account, all agents in your account can stop pause and start resume a call recording during a call using a button in ContactPad.
For information about using the call recording button in ContactPad, see Pausing and resuming call recording. If you need greater flexibility over the recording of calls usually for regulatory reasons , request that admin users can determine which agents can pause and resume call recordings. For information about configuring which agents can pause and resume call recordings, see Configuring individual users. When a call is recorded, the recording is stored in VCC.
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